1Club Legal Center

These Terms and Conditions govern the commercial relationship between 1Club and its clients.

It shall be understood that the client expressly, voluntarily, and irrevocably accepts these Terms and Conditions upon the occurrence of any of the following events:

• Making a full or partial payment.
• Contracting any service.
• Using any platform provided by 1Club.
• Authorizing work via email, WhatsApp, or any other electronic means.
• Providing information or access credentials to initiate a project.
• Accepting a commercial proposal or quotation.
• Making payments to bank accounts or through channels authorized by 1Club.

Such acceptance shall have the same legal effect as a handwritten or electronic signature.

Continued use of the services following any update shall constitute acceptance of the corresponding modifications.

1Club provides technological, consulting, operational, and strategic services, including, but not limited to:

Unless otherwise agreed:

• 50% at the start.
• 50% upon delivery.

In the event of a promotion or special financing, both parties may agree to different terms.

Failure to make payment authorizes 1Club to immediately suspend work and any related services.

The plans operate under a flexible subscription model.

The client may:

• Cancel
• Reactivate
• Pause
• Upgrade
• Downgrade

Without penalties.

Payments made are non-refundable.

Services operate on a prepaid basis.

If a payment is declined, returned, or cannot be processed, the client shall have five (5) calendar days to settle the outstanding balance.

Once this period has elapsed, 1Club may partially or fully suspend any of the contracted services.

Reactivation does not alter the original billing cycle date.

Days during which services are suspended due to reasons attributable to the client are non-refundable, non-creditable, and cannot be carried over.

A significant portion of the tools used by 1Club are contracted in US dollars.

In the event of significant increases in:

• Exchange rates.
• Licensing fees.
• Regulatory costs.
• Supplier costs.

1Club may make reasonable adjustments to future rates.

All monthly fees include technical support and strategic guidance.

Support does not include:

• Unlimited development.
• Unlimited consulting.
• Complete redesigns.
• Unlimited training.
• Requests outside the scope of services.

Response times may vary based on complexity and operational availability.

Assets, trademarks, logos, trade names, photographs, videos, text, products, services, identifiable databases, commercial materials, and content provided by the client shall remain the property of the client.

Methodologies, processes, frameworks, structures, automations, configurations, templates, documentation, prompts, workflows, sequences, strategies, technological architectures, internal systems, and know-how developed by 1Club shall remain the exclusive property of 1Club.

The engagement of services does not imply the transfer of any intellectual property, methodologies, internal processes, automations, configurations, prompts, workflows, code, templates, frameworks, or strategic documentation belonging to 1Club.

The client acknowledges that a portion of the services provided by 1Club is based on specialized knowledge, proprietary methodologies, workflows, automations, artificial intelligence, integrations, data structures, prompts, technical configurations, and internal operations.

1Club reserves the right to manage, within the backend, all technological, sensitive, or strategic elements necessary for the provision of the service.

Unless otherwise expressly agreed upon in writing, 1Club shall not be obligated to:

• Display internal workflows.
• Disclose automations.
• Provide prompts.
• Share technical configurations.
• Train the client on internal processes.
• Explain proprietary architectures.
• Transfer know-how.
• Document internal methodologies.
• Granting administrative access to sensitive systems.

The client contracts for the result, benefit, or service, not for the specific method by which 1Club executes it.

Unless required by law or otherwise agreed upon in an express written agreement, the client shall have no right to audit, inspect, copy, replicate, download, document, analyze, or demand access to 1Club’s internal systems, methodologies, configurations, automations, prompts, processes, knowledge bases, technological architectures, or any other element considered to be 1Club’s intellectual property or know-how.

The client is responsible for protecting their access credentials—including passwords, usernames, API keys, tokens, accounts, devices, and permissions—granted for any platform related to the services.

The client agrees not to share access with individuals outside their organization or with third parties who might gain entry for the purpose of espionage, copying, data extraction, corruption, damage, sabotage, or misuse of the systems.

The client shall be held responsible for all activity conducted through access credentials provided or authorized by the client.

1Club shall not be liable for any damages, losses, unauthorized access, modifications, data leaks, or other adverse impacts resulting from the client’s misuse, carelessness, negligence, or improper sharing of credentials.

Both parties agree to keep confidential all technical, commercial, strategic, financial, operational, administrative, technological, or business information to which they may have access during the business relationship.

This obligation shall remain in effect even after the business relationship has ended.

In the event that the client, their employees, suppliers, agencies, freelancers, or authorized third parties make direct modifications to systems, automations, configurations, integrations, campaigns, platforms, or tools managed by 1Club, 1Club shall not be held liable for any failure, error, loss of information, interruption, or damage resulting from such modifications.

The client agrees to use 1Club’s services solely for legal and legitimate purposes related to their business activity.

It is prohibited to use any system, platform, automation, campaign, database, tool, or service managed by 1Club for:

• Illicit activities.
• Fraud.
• Phishing.
• Unauthorized mass spam.
• Distribution of malware.
• Impersonation (identity theft/spoofing).
• Theft or improper extraction of information.
• Violation of third-party rights.
• Deceptive advertising.
• Activities that violate the policies of technology providers.
• Any use that places 1Club at legal, technical, reputational, or operational risk.

1Club may immediately suspend any service it deems to be related to such activities.

The client acknowledges that certain 1Club services may incorporate tools involving artificial intelligence, automation, machine learning, conversational agents, generative systems, natural language processing, and technologies operated by third parties.

1Club will make reasonable efforts to configure, monitor, and optimize such tools; however, the client acknowledges that artificial intelligence systems may produce errors, omissions, incorrect interpretations, inaccurate responses, or unexpected results.

The client is responsible for reviewing, validating, and approving any content, recommendation, message, automation, response, or result generated by artificial intelligence systems before using it in critical, legal, financial, medical, regulatory, or sensitive commercial contexts.

1Club shall not be liable for decisions made based solely on results generated by artificial intelligence tools.

The client acknowledges that certain implementations, automations, integrations, campaigns, workflows, or developments may require prior technical testing.

During such testing, the implementation process may result in temporary behaviors, duplicate records, test messages, validation events, controlled errors, or non-definitive outcomes.

Such events shall not constitute a breach by 1Club when they are a reasonable part of the configuration, validation, or launch process.

The client retains ownership of the identifiable information of their contacts, prospects, clients, patients, users, students, partners, or any other person registered within their systems.

Databases generated during the provision of services may be used by the client for their own commercial, operational, administrative, and monitoring purposes.

1Club may use aggregated, anonymized, statistical, or derived information to:

• Improve its services.
• Create benchmarks.
• Optimize internal processes.
• Train operational processes.
• Develop products.
• Analyze performance.
• Generate statistical reports.
• Improve methodologies and systems.

1Club will not sell the client’s identifiable confidential information without express authorization.

The client shall be solely responsible for the content, promotions, messages, campaigns, posts, images, videos, documents, materials, offers, warranties, prices, commercial claims, and communications used within their systems.

1Club shall not be liable for claims related to misleading advertising, copyright, intellectual property, consumer protection, sector-specific regulations, or any content provided, approved, or requested by the client.

The parties agree to maintain a relationship based on good faith, collaboration, professionalism, and mutual respect.

Neither party may demand obligations, scope, deliverables, or responsibilities that have not been expressly included in the commercial proposal, quotation, service order, or these terms.

Unless otherwise expressly agreed in writing, 1Club may provide services to companies, businesses, or individuals that compete directly or indirectly with the client.

The engagement of services does not grant any territorial, commercial, sectoral, or geographical exclusivity.

During the term of the business relationship and for up to twelve (12) months following its termination, the client agrees not to directly hire or engage any collaborators, contractors, suppliers, freelancers, strategic partners, or personnel associated with 1Club without express written authorization.

The client agrees to maintain professional and respectful conduct toward any collaborator, supplier, contractor, freelancer, strategic partner, or representative of 1Club.

The following are prohibited:

• Harassment.
• Intimidation.
• Threats.
• Verbal abuse.
• Offensive language.
• Discrimination.
• Intimidating behavior.
• Unreasonable demands.
• Disrespectful treatment.
• Any conduct that creates an inappropriate work environment.

1Club reserves the right to accept, reject, suspend, or terminate any service, project, or business relationship if it determines that there are operational, financial, legal, reputational, ethical, technological, commercial, or security risks.

This includes situations that may affect:

• The brand's prestige.
• The integrity of the systems.
• Information security.
• The team's mental health.
• The physical or emotional well-being of collaborators.
• Operational stability.
• Legal or regulatory compliance.
• 1Club’s corporate values.

In such cases, 1Club may suspend or terminate the business relationship immediately, with no obligation to continue providing services.

The client agrees not to make false, misleading, defamatory, or malicious statements regarding 1Club, its collaborators, partners, suppliers, or clients.

If conduct is detected that deliberately harms the reputation of 1Club or its members, 1Club may suspend or terminate the business relationship immediately.

1Club provides tools, systems, automations, technology, strategies, guidance, and services aimed at improving business operations and growth.

However, 1Club does not guarantee specific results regarding:

• Sales.
• Revenue.
• Profitability.
• Return on investment.
• Lead generation.
• Conversions.
• Business growth.
• Brand positioning.
• Market share.
• Customer retention.

Results will depend on multiple factors beyond 1Club’s control, including market conditions, competition, pricing, advertising investment, the quality of the product or service, the client’s execution, and general economic conditions.

Although 1Club implements internal quality control processes, the client acknowledges that no technological or human system is entirely free from errors.

In the event that an error attributable to 1Club is detected, 1Club’s liability shall be limited to making reasonable efforts to correct such error within a reasonable timeframe.

The correction of the error shall constitute 1Club’s sole obligation with respect to such an incident.

1Club’s services may rely on third-party tools, platforms, or providers, including, but not limited to:

1Club shall not be held liable for:

• Service outages.
• Account blocks.
• Suspensions.
• Policy changes.
• Price increases.
• Technical failures.
• Interruptions.
• Removal of features.
• Modifications made by such providers.

1Club will make commercially reasonable efforts to maintain the operational continuity of the managed services.

However, it does not guarantee continuous, permanent, or error-free availability, as part of the infrastructure depends on third-party providers.

In no event shall 1Club’s total cumulative liability exceed the amount actually paid by the client during the three (3) months immediately preceding the event that gives rise to any claim.

1Club shall have full autonomy to determine the methods, tools, processes, personnel, technologies, platforms, and resources used in the provision of its services.

The client is contracting for a specific result or service, not for the specific manner in which such service is executed.

1Club may modify, substitute, update, or replace tools, providers, platforms, technologies, artificial intelligence systems, methodologies, or internal processes whenever it deems that such changes improve the quality, security, efficiency, or continuity of the service.

Whenever possible, such changes shall be implemented with the intent of maintaining the agreed-upon scope.

1Club may modify, update, substitute, add, or remove features, functionalities, tools, integrations, processes, methodologies, or components of its services when necessary for technical, operational, commercial, regulatory, or strategic reasons.

Such modifications shall not constitute a breach of contract, provided that the primary objective of the contracted service continues to be reasonably met.

1Club may rely on collaborators, contractors, freelancers, specialized providers, affiliates, strategic partners, or third parties to ensure the proper provision of the contracted services.

Any overdue balance must be settled by the client as soon as possible.

1Club may suspend services, access, platforms, automations, and any related activities as long as there are outstanding debts.

Any administrative, legal, judicial, or extrajudicial costs incurred in the recovery of overdue debts shall be the responsibility of the client.

Overdue balances may accrue late payment interest at a rate of 2% per month on the outstanding amount, or the maximum rate permitted by applicable law, whichever is lower.

1Club may withhold deliverables, access, configurations, digital assets, or any other pending services as long as there are outstanding debts owed by the client.

Upon termination of the business relationship, the client is responsible for downloading, backing up, or migrating any information, files, content, configurations, or digital assets they deem necessary.

Unless otherwise agreed upon in writing, 1Club shall have no obligation to retain any information beyond ninety (90) calendar days following the termination of the service.

Once the aforementioned period has elapsed, 1Club may delete, in whole or in part, the following:

Without any liability whatsoever on the part of 1Club.

Data recovery following a cancellation, prolonged suspension, or deletion of resources is not guaranteed and may incur additional costs, provided it is technically feasible.

If the client remains unresponsive, fails to cooperate, or does not provide necessary information for more than thirty (30) calendar days, 1Club may consider the project paused or abandoned.

Delivery timelines will be suspended until the required information is received.

Unless otherwise instructed in writing, the client authorizes 1Club to publicly acknowledge the existence of the business relationship.

1Club may use:

• Trade name.
• Logo.
• Testimonials.
• Results achieved.
• Success stories.
• Authorized graphic material.

For purposes of marketing, promotion, sales, portfolio, commercial proposals, and institutional materials.

The client may request, in writing, the removal of future commercial references; however, this does not obligate the removal of materials that have already been published.

These Terms and Conditions shall be governed by and construed in accordance with the applicable laws of the United Mexican States.

For any dispute arising from these terms, the parties expressly submit to the jurisdiction of the competent courts in León, Guanajuato, Mexico, waiving any other jurisdiction that might otherwise apply to them by reason of their present or future domicile.

1Club shall not be liable for delays, interruptions, or failures to perform resulting from events beyond its reasonable control, including:

If any provision of these Terms and Conditions is declared invalid, illegal, or unenforceable by a competent authority, such provision shall be limited or removed to the minimum extent necessary, while the remaining provisions shall continue to be fully valid and enforceable.

In the event of a conflict between documents issued by 1Club, the order of precedence shall be:

1. A specific Service Order, Quotation, or Commercial Proposal.
2. Separate written agreements entered into between the parties.
3. General Terms and Conditions.
4. Acceptable Use Policy.
5. Privacy Notice.
6. Commercial or promotional material.

The document with higher precedence shall prevail, but only with respect to the specific matter in conflict.

The parties acknowledge the legal and operational validity of communications made via:

Approvals, authorizations, validations, and confirmations made through such means shall be fully valid for commercial and operational purposes.

1Club may update, modify, or replace these Terms and Conditions when necessary for legal, commercial, technical, operational, or strategic reasons.

Updated versions will be published on 1Club’s official channels.

Continued use of the services shall constitute acceptance of the corresponding modifications.

These Terms and Conditions enter into force upon their date of publication and shall remain in effect until replaced by a subsequent version.

The following provisions supplement 1Club’s General Terms and Conditions of Service and form an integral part thereof.

Requests marked as urgent by the client will not automatically result in operational priority for 1Club.

The assignment of priorities will be determined exclusively by 1Club, taking into account factors such as:

• Operational impact.
• Technical complexity.
• Business risk.
• Resource availability.
• Existing operational workload.
• External dependencies.
• Information security.

Requests requiring attention outside of standard operating hours—including nights, weekends, holidays, or immediate assistance beyond normal service levels—may incur additional charges.

Where applicable, such charges will be communicated to the client in advance for approval.

Once a project, implementation, development, automation, SmartWeb, integration, configuration, or any other service has commenced, the originally approved requirements shall be considered the current scope of the project.

Any substantial change related to:

• Functionalities.
• Design.
• Structure.
• Integrations.
• Workflows.
• Automations.
• Processes.
• Objectives.
• Previously approved scope.

may be considered a new phase, an independent project, or an additional service subject to a separate quote.

The acceptance of additional changes shall be at the discretion of 1Club and subject to operational availability.

Timelines for execution, implementation, support, development, configuration, training, and delivery may depend on information, access, approvals, validations, materials, content, or decisions that must be provided by the client.

Any delay resulting from a lack of collaboration, response, or timely delivery of such items shall not constitute a breach by 1Club, nor shall it entitle the client to discounts, bonuses, refunds, or compensation.

1Club may reject requests that it deems:

• Technically unfeasible.
• Operationally disproportionate.
• Contrary to best practices.
• Incompatible with the technology architecture in use.
• Contrary to applicable law.
• Contrary to the policies of technology providers.
• Risky to the security, stability, or reputation of 1Club.

A refusal to execute a request under these circumstances shall not constitute a breach of contract.

The ongoing provision of support, assistance, or guidance does not imply an obligation to fulfill an unlimited number of requests.

1Club may reasonably determine when a request exceeds the originally contracted scope.

Out-of-scope requests may:

• Require a new quote.
• Be treated as an independent project.
• Be incorporated into a higher-level plan.
• Require additional consulting hours.
• Require the engagement of specialized services.

If an account remains suspended for more than ninety (90) calendar days, 1Club may consider the account permanently closed.

In such cases, 1Club may delete configurations, automations, backups, integrations, campaigns, websites, digital assets, or associated resources without any liability.

If the client allows third parties—other than 1Club—to intervene in, modify, or manage platforms, automations, configurations, or systems implemented by 1Club, 1Club shall not be held liable for any failures or issues resulting from such modifications.

Contracting services from 1Club grants access to the benefits and results of the services provided; however, it does not entail the transfer of methodologies, processes, architectures, configurations, automations, frameworks, technical documentation, prompts, workflows, specialized knowledge, or intellectual property used to produce such results.

Unless expressly included as part of a commercial proposal, quote, or service order, 1Club shall have no obligation to train the client on internal systems, automations, advanced configurations, technological architectures, methodologies, or operational processes used in the provision of the services.

Clauses relating to the following shall remain in effect:

These shall remain in effect even after the commercial relationship between the parties has ended.

1Club is the controller responsible for the processing of personal data collected through its platforms, websites, forms, applications, systems, services, campaigns, automations, and any other means used to provide technological, commercial, consulting, and operational services.

For any matters related to this Privacy Notice, the data subject may contact 1Club through the official channels published at www.1club.tech.

Depending on the nature of the services contracted, we may collect information such as:

The client acknowledges that they may provide 1Club with information related to prospects, clients, patients, students, partners, collaborators, or third parties, as necessary for the proper provision of the contracted services.

In such cases, the client declares that they possess the necessary authorizations, consents, and legal bases for the processing of said information.

1Club shall act solely as a technological and operational provider with respect to such data.

Personal data may be used to:

These purposes are necessary for the commercial relationship.

Additionally, we may use information for:

The data subject may request to limit these purposes through the mechanisms described in this Notice.

Websites and platforms managed by 1Club may use:

• Cookies.
• Tracking pixels.
• Analytical tools.
• Remarketing technologies.
• Attribution systems.
• Behavioral measurement tools.

These technologies help improve the user experience and optimize the services provided.

1Club may transfer information to domestic or international technology providers when necessary for the provision of the contracted services.

These may include:

These transfers will be carried out exclusively for purposes related to the provision of the services.

The data subject acknowledges that some providers used by 1Club may store information on servers located outside of Mexico.

By using 1Club’s services, the data subject consents to such international transfers, which are necessary for the provision of the contracted services.

1Club implements reasonable administrative, technical, and organizational measures to protect the information under its control.

However, no technological system can guarantee absolute security.

Therefore, the data subject acknowledges that there are inherent risks associated with the use of the internet, cloud services, and digital platforms.

The data subject may exercise their rights of:

• Access.
• Rectification.
• Cancellation.
• Opposition.

regarding their personal data.

Requests must be submitted through the official contact channels published by 1Club.

The data subject may revoke the consent granted for the processing of their personal data, where legally permitted.

Such revocation may limit 1Club’s ability to continue providing certain services.

Information may be retained for as long as necessary to:

• Comply with legal obligations.
• Address regulatory requirements.
• Resolve disputes.
• Maintain historical records.
• Execute contracted services.
• Protect 1Club’s rights.

1Club may use aggregated, statistical, anonymized, or de-identified information for:

• Internal analysis.
• Benchmarking.
• Product development.
• Business intelligence.
• Service optimization.

Such information will not allow for the individual identification of any person.

1Club may modify this Privacy Notice when necessary for legal, regulatory, operational, or commercial reasons.

Updated versions will be published on 1Club’s official channels.

The use of 1Club’s services, platforms, forms, systems, or any other product constitutes an express manifestation of consent to this Privacy Notice.

This Acceptable Use Policy governs the use of services, platforms, tools, automations, systems, integrations, artificial intelligence, and technological resources provided by 1Club.

Any client, user, collaborator, or third party utilizing services managed by 1Club must comply with the provisions set forth herein.

The client agrees to use the services in accordance with:

It is strictly prohibited to use 1Club’s services for:

The client acknowledges that they must comply with the current policies of WhatsApp Business and Meta.

The client shall be responsible for:

• Obtaining consent when required.
• Maintaining records of authorization.
• Managing opt-outs (unsubscribes).
• Complying with anti-spam policies.

1Club shall not be held liable for blocks, restrictions, suspensions, or limitations imposed by Meta or WhatsApp.

The client agrees to use only lists obtained legally.

It is prohibited to:

• Purchase databases.
• Use stolen lists.
• Use contacts obtained without consent.
• Conduct deceptive campaigns.

The client shall be responsible for compliance with applicable regulations.

AI tools must be used in an ethical and legal manner.

It is prohibited to use services managed by 1Club for:

The client shall be responsible for the legitimacy of the information stored in their systems.

The client declares that they possess the necessary rights and authorizations to store, process, and use the information uploaded to:

The client agrees to:

• Protect access points.
• Maintain secure passwords.
• Manage internal permissions.
• Avoid sharing credentials unnecessarily.

1Club may suspend access when it detects reasonable security risks.

1Club may conduct reasonable monitoring of systems, logs, integrations, and operational activity for the sole purpose of:

• Maintaining security.
• Resolving incidents.
• Optimizing services.
• Comply with legal obligations.

This does not imply permanent monitoring of the client’s private content.

1Club may immediately suspend any service when it determines that there is:

• Legal risk.
• Reputational risk.
• Operational risk.
• Security risk.
• Non-compliance with this policy.

Suspension may occur without prior notice when necessary to protect 1Club, its collaborators, suppliers, or clients.

The client shall be liable for any claims, fines, sanctions, damages, or losses arising from:

• Misuse of the platforms.
• Regulatory violations.
• Content provided by the client.
• Illicit activities.
• Non-compliance with this policy.

The client shall indemnify and hold 1Club harmless against any third-party claims related to such conduct.

Failure to comply with this Acceptable Use Policy may result in:

• Temporary suspension.
• Permanent suspension.
• Immediate termination of service.
• Refusal of future engagements.

Without liability to 1Club.

1Club may update this Acceptable Use Policy when necessary for legal, regulatory, technical, or operational reasons.

Updated versions will be published on 1Club’s official channels.

This Data Processing Agreement governs the processing of information carried out by 1Club during the provision of technological, operational, consulting, strategic, and automation services to its clients.

This agreement complements the General Terms and Conditions, the Privacy Notice, and the Acceptable Use Policy.

Depending on the service contracted, the systems managed by 1Club may contain:

1Club may process information to:

The client authorizes 1Club to process information in accordance with:

• The contracted services.
• The requested configurations.
• The necessary operational processes.
• Instructions reasonably provided by the client.

1Club may use external technology providers for the provision of the services.

These may include:

The client expressly consents to the involvement of such sub-processors when necessary for the provision of the service.

The client acknowledges that some systems used by 1Club may store or process information outside of Mexico.

By contracting the services, the client authorizes such transfers when they are necessary for the proper provision of the services.

1Club will implement reasonable administrative, technical, and organizational measures designed to protect the information under its control.

However, no technological measure can guarantee absolute protection against:

• Cyberattacks.
• Unknown vulnerabilities.
• Provider failures.
• Human error.
• Events of force majeure.

1Club shall not be held liable for:

• Incorrect information provided by the client.
• Misuse of data by the client.
• Lack of consent from third parties.
• Regulatory non-compliance attributable to the client.
• Access credentials shared by the client.
• Modifications made by third parties external to 1Club.

In the event that a security incident is detected that directly affects systems under 1Club’s control, reasonable efforts will be made to:

• Investigate the incident.
• Mitigate risks.
• Restore operations whenever possible.
• Inform the client when appropriate.

Upon termination of the business relationship:

• The client may request data exports, where technically feasible.
• Information may be retained for reasonable periods for legal and operational compliance purposes.
• Subsequently, it may be deleted in accordance with 1Club’s current policies.

When the services involve medical, financial, or any other category of sensitive information, the client shall be responsible for:

• Obtaining the required consents.
• Complying with applicable regulations.
• Defining the purposes for processing.

1Club shall act solely as a technology and operations provider.

Unless required by law or otherwise expressly agreed upon in writing, this agreement does not grant the client the right to audit:

All information exchanged during the provision of services shall be considered confidential, unless:

• It is public.
• Its disclosure is required by legal obligation.
• There is express authorization from the relevant party.

This Data Processing Agreement shall remain in effect throughout the entire business relationship and shall continue to apply with respect to obligations that, by their nature, must survive the termination of the service.

This scope description outlines, in general terms, the typical components of the services offered by 1Club.

The specific details of each engagement shall be governed by:

1. Commercial Proposal.
2. Quotation.
3. Service Order.
4. Specific scope terms agreed upon in writing.

In the event of any discrepancy, the specific documentation for the engagement shall prevail.

1Club’s services are designed to help companies, professionals, and organizations grow through the implementation and operation of technological systems, automation, artificial intelligence, data analysis, and continuous improvement processes.

Services may include:

Monthly plans may include some or all of the following components:

The specific components will depend on the plan purchased.

Implementations may include:

• Initial setup.
• Basic customization.
• Tool integration.
• Calendar configuration.
• Form configuration.
• Initial automations.
• Pipeline configuration.
• Basic training, where applicable.

Implementation does not include unlimited modifications.

SmartWebs are conversion-oriented websites that may include:

• Responsive design.
• Forms.
• Calendars.
• CRM integration.
• WhatsApp integration.
• Payment integration.
• Automations.
• Conversion tracking.
• Analytics.

Unless otherwise agreed, SmartWebs include an initial version and a reasonable number of adjustment rounds.

Subsequent changes may incur additional costs.

Automations may include:

• Automated follow-ups.
• Email sequences.
• WhatsApp sequences.
• Workflows.
• Notifications.
• Integrations.
• Automated actions.

The number of included automations will depend on the selected plan.

AI services may include:

• Conversational agents.
• Chatbots.
• Automatic classification.
• Automated responses.
• Operational assistants.
• Content generation.
• Intelligent automation.

Available features will depend on the technology selected and the limits established by third-party providers.

Consulting services may include:

• Diagnosis.
• Planning.
• Recommendations.
• Strategy.
• Optimization.
• Process review.
• Ongoing guidance/support.

Consulting does not imply unlimited task execution.

Support may include:

• Incident resolution.
• Clarifications.
• Minor configurations.
• Reasonable adjustments.
• Operational guidance/support.

Support does not include:

• Unlimited custom development.
• Complete redesigns.
• Unlimited training.
• New implementations outside the scope.
• Specialized services not included in the plan.

The following may be quoted separately:

Services may be subject to limits resulting from:

1Club shall not be held liable for limitations imposed by such providers.

Out-of-scope requests may:

• Require an additional quote.
• Require consulting hours.
• Be incorporated into a higher-level plan.
• Be treated as an independent project.

The determination of the scope shall reasonably rest with 1Club, in accordance with the applicable commercial documentation.

Unless expressly included in the commercial proposal, the engagement of services does not include advanced training on:

• Architectures.
• Automations.
• Workflows.
• Artificial Intelligence.
• Internal configurations.
• Proprietary methodologies.
• 1Club know-how.

1Club’s services are aimed at helping to improve processes, tracking, automation, customer experience, and business growth.

However, they do not guarantee specific results regarding:

• Sales.
• Profitability.
• Return on investment.
• Positioning.
• Market share.
• Growth.

1Club may update, modify, improve, or replace components of its plans when necessary for technical, commercial, regulatory, or strategic reasons.

Clients may contract specific scopes through:

• Quotes.
• Commercial proposals.
• Service orders.
• Written agreements.

These documents shall complement the present general terms and scope.